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How can we help you ?


How to open an account?

Go to the console via this link and create an account, it’s free.

Is the activation of a stream immediate?

In general, the activation of a stream is immediate. However, at certain times there may be a delay for activation if our available resources do not allow it immediately, in which case your stream will be delivered within 24 hours at the latest.

What codecs do you support?

We support the following codecs:

  • MP3
  • OGG Vorbis
  • OPUS
  • AAC / AAC+
Do you offer video streaming?

No, not currently.


What payment methods do you accept?

We only accept card paymentsVisa, Mastercard, American Express, or Discover.

Do you provide a receipt?

Absolutely, with each debit you will receive a receipt by e-mail. If you haven’t received it, check your SPAM folder, and if it’s not there, contact us!

My card is rejected, what should I do?

Since 2019, theStrong Customer Authentication (SCA) blocks certain payments. If the debit of your subscription is refused, we will send you an e-mail immediately in order to authorize the transaction on the site / app of your Bank.

Please note: you only have 48 hours to complete this validation, or your subscription will be suspended for non-payment.

If this problem is recurrent, we invite you to contact your Bank so that it authorizes our automatic debits, and if it does not allow it, it is preferable to change the means of payment.

How do I change my payment method?

By going to this page of our console, you will be able to change your payment method. Your old payment method will be immediately deactivated.


How to send my feed to your servers?

There are a multitude of applications that allow you to encode your sound and send it to our servers. Here are a few below. Applications with names in bold are recommended.






How do I create a player for my site?

You just need to add the following HTML code:

<audio id="audio" name="audio" preload controls>
   <source src="" type="audio/mpeg">

by not forgetting to replace the link of your stream (in bold in the example) by the one you received by e-mail when creating your stream.

How do I add my radio to directories?

You will find below the direct links to add your radio to different directories.

Important: When you add your radio station to an online radio directory, you must provide the listen link which is in your console under the “My lives” tab, then the “View” button on the respective live and you will be provided with the HTTP and HTTPS URL.

Live URL

Still need help? Send us a message!

For any other question, write to us.